Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
Most orders ship within 1-2 business days. Delivery times vary by location, typically 3-7 business days for standard shipping.

Do you offer free shipping?
Yes! We offer free shipping on orders over $100 within the continental United States.

Products

What's the difference between your basketball hoop models?
Our hoops range from portable systems perfect for driveways to professional in-ground systems. Check each product page for detailed specifications.

Are your basketballs suitable for outdoor use?
Yes, we carry both indoor and outdoor basketballs. Product descriptions specify which surfaces each ball is designed for.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of purchase for unused items in original packaging. Contact us to initiate a return.

How do I exchange an item?
Contact our customer service team and we'll help you process an exchange for a different size or product.

Installation & Support

Do basketball hoops come with installation instructions?
Yes, all hoops include detailed installation guides. Some models may require professional installation.

How can I contact customer support?
Visit our Contact page or email us directly. We typically respond within 24 hours.